Front Desk Officer

Job Description

• Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
• Scheduling appointments for patients
• Maintaining records and accounts of patients
• Assisting patients in filling medical forms
• Processing different payments for patients
• Transcribing physician notes
• Answering multi-line phone and transferring calls to direct and departments
• Maintaining the confidentiality of patient and doctor’s information
• Preparing customer bills and specimen labels for the next day’s patient
• Keeping track of office supplies, inventories and placing orders as necessary
• Ensuring maintenance of the reception area
• Updating patient insurance information